Customized Services

Invest in Tomorrow Today

Your local community college, one of 106 individual colleges, represents your statewide gateway to unparalleled experience, virtually unlimited resources and expertise. With California's changing workforce and the health industry's emerging health care professions, isn't it time you put the force of your community college to work for you?

A consorted effort is underway to maximize your local community college's ability to develop comprehensive training and performance solutions to meet your immediate business and health care workforce needs. Facilitating this collaborative effort is the Regional Health Occupations Resource Center, linking community college resources with your health care industry training needs. The result is powerful. Your Training and Performance Opportunities

Each customized training and performance plan is unique to your specific business needs and objectives. Our offerings are constantly being critiqued, revised, and when necessary, replaced to maintain excellence. We welcome and encourage requests for new offerings. Here is a sample of strategic components which have been offered by your community college's customized training and performance centers.

Executive and Management Training

Achieve Global/Zenger Miller Training
Human Resource Management
Legal Aspects of Supervision
Managing Diversity
Performance Appraisals
Performance Based Management
Sexual Harassment and the Law
Strategic Planning
Stress Management
Supervisory Training
Team Building and Leadership
Time Management

Communications

Business Writing for Results
Conducting Effective Meetings
Customer Service Skills
Editing for Supervisors
English as a Second Language
Presentation Skills
Spanish for Health Professionals

Computer and Literacy Applications

Desktop Publishing with Word
Internet Use for the Health Industry
Microsoft Office: Word, Excel, Access, PowerPoint
Microsoft Publisher/Graphics
Web Page Design
Windows '98: From introductory to advanced courses

Enabling Services

Career Advancement/Redirection
Community Service programs
Employee Training
Industry Seminars
Professional Development
Survey Development

Health Care Industry Certification

C.P.R. for Health Professionals
Certified Nursing Assistant (CNA)
Dental Assistant
Emergency Medical Technicians (EMT)
Radiography

Health Occupation Certified Programs

Certified Nursing Assistant (CNA)
Critical Care Nursing
Dental Assistant/Hygiene
EKG Interpretation
EKG Monitor
Emergency Medical Technicians (EMT)
Health Information Technician
Home Health Aide
Home Health RN/LVN
Licensed Vocational Nurse
Medical Assistant
Medical Coding Specialist
Medical Records Clerk
Medical Reimbursement Specialist
Medical Transcription
Obstetrical Nurse Externship
Operating Room Nurse Externship
Paramedic
Pharmacy Technician
Phlebotomy
Psychiatric Technician
Radiography Technician
Registered Nurse
Retail Pharmacy Technician
Unit Coordinator

Our Features

Recognized award-winning faculty and qualified consultantsConfidential customized programInstruction offered on-site or at your local community collegeEmpower workforce to realize full potentialOffer continuing education credits or academic credit when applicableCompetitive pricing structureSupport development of more satisfied customer base

Your Benefits

Proven expertise Competitive edge Convenience Productivity & teamwork Employee morale Career advancement Added value

PRICING

Our initial professional consultation services are made available to you at no cost and with no obligation. Customized training and performance contracts are developed on an individual basis related to your needs and requirements. We are competitively priced to work within your budget and can offer payment options.

YOUR TEAM

To start this process, call your nearest California Community College. Your South Coast regional team is ready to work with you in developing a personalized training solution to maximize your workforce performance.

Joanne Roberti, Associate Dean
Economic Development
Allan Hancock College
Santa Maria, California
Phone: (805) 922-6966 x3350
Fax: (805) 922-4916
E-mail: jroberti@ahc.sbceo.k12.ca.us

Tim DeBellis, Director
Corporate and Community Education
Antelope Valley College
Lancaster, California
Phone: (805) 722-6545
Fax: (805) 722-6566
E-mail: tdebellis@avc.edu

Dena P. Maloney, Director
Center for Applied Competitive Technologies
College of the Canyons
Santa Clarita, California
Phone: (805) 259-3874
Fax: (805) 253-3461
E-mail: maloney_d@mail.coc.cc.ca.us

Genene Boldt, Director
Institute for Professional Development
Cuesta College
San Luis Obispo, California
Phone: (805) 541-0924
Fax: (805) 541-5749
E-mail: ccipd@fix.net

Victoria Bortolussi, Ph.D., Dean
Institutional Advancement
Moorpark College
Moorpark, California
Phone: (805) 378-1405
Fax: (805) 378-1499
E-mail: vbortolussi@vcccd.cc.ca.us

Rita Martinez, Director
Economic Development
Oxnard College
Oxnard, California
Phone: (805) 986-5831
Fax: (805) 986-5806

Peg McQuade, Executive Director
International Business Assistance
Customized Training and Services
Santa Barbara City College
Santa Barbara, California
Phone: (805) 692-1969, Ext. 346
Fax: (805) 692-9240
E-mail: mcquade@sbcc.net

Sharon Dwyer, Director
Workforce Performance Center for Excellence
Ventura College
Ventura, California
Phone: (805) 648-8976
Fax: (805) 648-8918
E-mail: sdwyer@vcccd.cc.ca.us

Marsha Roberson, Director
South Coast Regional Health Occupations Resource Center
Santa Barbara City College
Phone: (805) 965-0581, Ext. 5183
Fax: (805) 963-7222
E-mail: roberson@sbcc.net

OUR PROCESS

Our four-step approach is widely respected and often imitated. We demand excellence in the accomplishment of each step. We know that you expect nothing less. 1 Step One: ASSESSMENT

Your community college customized training professional works with you to review and validate your business and health care workforce needs. The gaps between actual and desired performance are identified, as well as the contributory factors. These factors become significant in developing your customized plan.

Common factors curtailing performance success have been recognized to include:

Employee skills or knowledge gaps Workplace environment Motivation and incentive offerings Management expectations

2 Step two: DEVELOPMENT

Assessment findings are then reviewed with you to acknowledge the next course of action. Using the most advanced methods, a personalized strategic program is developed to support your business needs.

3 Step Three: IMPLEMENTATION

It's time for action. Your community college customized training professional works closely with your staff to ensure the implemenation and application of your plan components. This step can include performance-based employee training, targeted consulting, the development of job aids, workplace redesign or a new offering inspired by your unique requirements.

4 Step Four: EVALUATION AND MEASUREMENT OF IMPACT

This is where theory becomes reality as you unveil the return on your investment. From reaction to results, our team of customized training professionals can assist you with the evaluation of your implementation plan and corresponding impact on employee performance.

YOUR ENVIRONMENT

It's no secret that improving work force performance in the health care industry will be the key to success in the new millennium. You've endured downsizing, curtailed budgets, and the growth of HMOs. You face mergers, buyouts, and the ever present scrutiny of regulatory and policy boards. Your clients are living longer and growing older, while your work force is becoming more diverse.

So how do you do it? In your quest to remain competitive in a dynamic environment, how do you protect your human resource investment?

The answer may be as close as your nearest California Community College -- your gateway to unparalleled experience, virtually unlimited resources and expertise. For decades, community colleges have been providing education and training to the health care industry. Today, your community college stands ready to partner with you to maximize your health care delivery and business goals.

Education is our business. The advancement of California's health care industry through quality education and services is our mission.