Distance Education

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Frequently Asked Questions

Pipeline_icon Pipeline FAQs & Troubleshooting:

Pipeline_icon Forgot my Pipeline username and/or password.

If you have forgotten your Pipeline username and/or password, or don't know it, go to http://pipeline.sbcc.edu, click on the "Need Help" link and fill out the lookup form to retrieve it.

If you require additional assistance or have further questions, please fill out the ONLINE SUPPORT FORM.

Pipeline_icon Forgot the answer to my Pipeline security question.

Please contact I.T. User Support to have it reset. You will need to provide some personal information for verification. Security Questions are reset at scheduled times.

  • Phone: (805)-965-0581 ext 2949
  • On Campus:  CC 225 located inside the Campus Center, next to the Cafeteria.

Pipeline_icon "No records found" message when trying to look up my login information or reset my password.

Please note: The information you enter into the lookup form has to match your application and account on file with SBCC Admissions and Records. Please contact their office at (805) 965-0581 x7222 to verify that your name, date-of-birth, and social security number are correct.

If you require additional assistance or have further questions, please fill out the

Pipeline_icon I'm an international student and don't have a Social Security Number (SSN).

You were assigned a temporary Social Security Number (SSAN) number sometimes called a "999" number when you applied to SBCC.  You will need to retrieve this number in order to access or reset your Pipeline login information. Please contact SBCC Admissions and Records at (805) 965-0581 x7222 if you are not able to locate this number.

If you require additional assistance or have further questions, please fill out the

Pipeline_icon Can I automatically send my Pipeline email to another email account?

Yes. Click HERE for instructions.

If you require additional assistance or have further questions, please fill out the

Pipeline_icon How do I use Pipeline Gmail?

Check it out here: Intro to Gmail.

Pipeline_icon When I click on a link, or try to access an area of Pipeline, a message says "Access Denied" or, I'm being asked for a user ID and PIN. What can I do?

We have determined that this issue may occur due to an internet security or anti-virus program such as Norton, McAfee etc, that is enabled and is preventing access to the page or area. To resolve this issue, temporarily turn off or disable your security program, then access the page or area again. If you find that this allows you access, you will need to adjust the settings of your program to allow full access to http://pipeline.sbcc.edu.

If you require additional assistance or have further questions, please fill out the

Pipeline_icon Can I access Pipeline from my mobile device?

While we recommend as a first option to use a regular laptop or desktop while doing business in Pipeline, but using some phones or tablets should be okay. However, because there are a wide variety of different products, apps, and devices, please use a mobile device at your own discretion.

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General Questions about Online Classes:

Do I need to turn in an application?

If you have never attended SBCC before OR have skipped a semester (except for Summer semester), then you need to submit an application.

  • Apply Online
  • On Campus: Visit the office of Admissions and Records located in the Student Services building.

If you are a currently enrolled student at SBCC, you do not need to resubmit an application.

If you are a student with a disability, you may contact our DSPS office to make an appointment with a specialist at (805) 965-0581 x2364.

Can I apply to the college online?

If you are a new student, or have not attended SBCC for at least one semester (excluding Summer), you must complete an application to SBCC. This can be accomplished using the online application form, by mail, or in person at the Admissions & Records office.

For step by step instructions on the online enrollment process, please visit our Steps for Enrollment In Online Courses Checklist.

If you are a new student, you will receive a letter once your Application has been processed inviting you to come for English and/or Math Assessment tests and the dates those tests are scheduled to be given. Please read the Assessment information carefully and decide whether you need to take these tests. You may disregard the dates for enrollment, as those are not applicable to online students enrolling online.

NOTE: If you are unable to come to campus for assessment testing, please mark your Educational Goal on your application as “undecided” or “15”. This will bypass the assessment testing.

How much does the online program cost?

Online courses cost the same as regular courses. Please see the Tuition and Fees page for more information on current tuition costs.

Students taking only online classes are not eligible for the bus pass and therefore do not pay the transportation fee.

If you enroll in an online course that requires you to attend an on-campus lab, your enrollment will be subject to the standard on-campus Student Health Fee and the Transportation Fee. Please see the Tuition and Fees page for more information on current tuition costs.

How do I register for my online classes?

You have a few options for registering for your online classes:

If you are a student with a disability, you may contact our DSPS office to make an appointment with a specialist at (805) 965-0581 x2364.

I've registered for my online course, now what do I do?

Please see the “How to start your course” page for detailed instructions on what to do once you’ve enrolled.

Can I buy my books online?

Yes, You may buy or preorder books online at the bookstore website.

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I am a student with a disability. Where do I go to ask for an accommodation for my disability?

Go the DSPS department website to read the process for requesting accommodations based on your particular disability

You can contact us several ways:
Phone: 805 965 0581 ext 2364 or 805 730 4164
E-mail: dspshelp@sbcc.edu
Fax: 805 884 4966

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Dropping, Adding, and Changing Classes:

How can I find out how many spaces are left in an class?

Visit the continually updated schedule provided by Admissions and Records.

Can I drop a class online? Can I switch from one section to another?

You can drop your courses through your Pipeline account. If applicable, you may apply to have your course fees refunded to you by filling out and submitting the Student Request for Refund Form.

If you wish to switch from one section to another, drop the original section, and re-register in the course you wish to switch to.

The class I want to take isn't offered online, what should I do?

Currently only a portion of the College's classes are offered online. If the class you want to take isn't being offered online this semester, it might be offered in an upcoming semester. However, you may want to enroll in an on-campus section of the course as there is no guarantee that the class you want to take will be offered online in the near future.

I want to add a class that is full, how do I do this?

Please visit the Admissions and Records "Help for Common Registration Problems" page for options.

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Grades, Transcripts, & Course Credit

Where can I find my grades?

Finalized course grades (unofficial transcripts) can be found by logging to Pipeline. To order official transcripts, Visit the Admissions website for more information.

Will I earn the same credit toward my degree or certificate taking an online class as I would in a traditional classroom?

Yes. The course is the same credit as a traditional course and your transcript will not distinguish it as being an online course.

How do I petition to take my online class for credit/no credit?

Email your instructor and inform them you want to take the class for credit/no credit. Your instructor will then send your request to the Admissions office to be processed. Please pay close attention to the deadlines to request credit/no credit!

How do I obtain a verification of completion of coursework?

You can obtain verification of online coursework the same way you would receive verification of any coursework, by contacting your instructor if your instructor makes that information available at the end of the course, or by contacting the Admissions Office.

You can request an official or unofficial transcript in writing from the Admissions Office. Please visit the Admissions website for more information on requesting transcripts.

How do I get a record of my course grades?

For an unofficial transcript:
Login to Pipeline, or visit the Admissions office.
For an official transcript:
Contact the Admissions Office in writing and request a transcript, or you can leave or send in a self addressed envelope and the Admissions Office will send you your grade report for free. Visit the Admissions website for more information on requesting transcripts.

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Getting help with your online class

What library services are available to me as an online student?

As an online student, you are entitled to many excellent resources and services from the SBCC Luria Library.

Library Services for Online Students

Where can I get help using my e-mail or using the internet?

If you're new to the Internet & E-mail, COMP 103 may be just the class for you. This 1-unit course provides an introduction to the web and electronic communication, and is self-paced, so you can complete it before you begin your online classes. View the course description for more details.

Will I be able to contact my instructor to get some help if I need it?

Yes. Your instructors are available to help you and want you to succeed in your course. You can normally contact them via e-mail through your Pipeline account or visit them during their office hours. If you have a question for a particular instructor, you can find a listing of e-mail addresses by searching the campus directory. If the instructor you wish to contact is unlisted, or you are unsure how to direct your question, fill out the ONLINE SUPPORT FORM and your message will be forwarded to the correct party.

How do I use the internet for online courses?

There are several ways you will be using the Internet for your online education. You will be using the Internet when you open a browser (i.e. Internet Explorer, Firefox, Safari) to view your course instructions and assignments, meet classmates for a discussion and chat on a bulletin board specifically set up for your course, and sometimes to read your instructor's lecture notes. Then, depending on what the assignment is and how your particular instructor has designed the course, you may be searching the Web for information or photos, examples, or research on a particular topic. You may be asked to print information off the Web and use it in a classroom situation or in a group presentation. Some courses will be using e-mail as their principle method of communication between student and instructor. This will sometimes require you to 'attach' documents to e-mail messages to turn in your assignments. Visit the Learning Resource Center for help in preparing for your individual computer tutoring.

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Additional help topics

How do I know which courses are taught totally online and which courses require some on campus attendance?

When you're visiting our website, click on the Course Schedule , and then on the CRN for the course in which you are interested in taking. You will then be linked to information about that particular course, its attendance and other requirements. For additional information, please contact that department. You can look for contact information through the SBCC Directory Lookup page.

Are the courses taught by SBCC Faculty or someone else?

All online courses are taught by regular SBCC faculty.

What skills should I have if I want to succeed in an online class?

You should have basic computer skills including the ability to access the Internet using an Internet Service Provider (ISP) or through the College Library or Learning Resource Center, be proficient using a web browser and sending and receiving e-mail, and have basic Word Processing skills. You should know how to create a file, open an existing file, save a file, print a file and basic editing functions such as typing text, inserting and deleting text and moving text.

If you are a student with a disability and this is your first time taking an online class it is advisable to contact the Assistive technology specialist to discuss accommodation needs and technical requirements if you are using assistive technology.

Where can I go if I have more questions about online learning?

If you have any more questions, please contact Online Student Support via the ONLINE SUPPORT FORM.

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721 Cliff Drive Santa Barbara, CA 93109-2394    Main Campus Phone: 805.965.0581    © 2018 Santa Barbara City College