Student Account Holds
| To View Your Hold: - Login to the campus portal - Select Student tab |
Holds are placed on your student account to provide you with information about possible restrictions to college services such as registering for courses and receiving a diploma.
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Student’s whose hold RESTRICTS registration will view their portal screens as follows.
Example of an Outstanding Balance hold
Students whose holds DO NOT restrict registration, nor any other college activities, are viewable on your portal screens as follows:
These holds do not impact registration and is generally an internal indicator for administrative purposes.
A Bookstore Hold is the result of an outstanding balance at the Campus Bookstore. The Cashiers Office can not clear this hold. This must be settled with the Campus Store directly.
Contact the Campus Store at (805) 730-4047 | SBCC Books Customer Support
A Dean's hold restricts registration, receiving your diploma, among other college activities.
Please contact Dr. Christopher Johnson, Associate Dean of Student Support Services. (805) 730-4078
Contact the Counseling Center at (805) 730-4085 or http://www.sbcc.edu/counselingcenter/contactus.php
Contact Outreach and Orientation at 805-730-4450 / info@sbcc.edu
The Cashiers Office is unable to release hold on the Department's behalf.
Financial Holds - If you have a financial hold on your account, please contact cashiers@sbcc.edu from your campus email with your K# or, call 805-730-4197 for assistance.
An outstanding balance hold is placed on the student account when there is a balance due on the student account. To resolve this hold, payment will need to be made in full on your account. The hold will be automatically released in 20-30 minutes.
Payment of fees may be made online through your campus portal by credit card (Visa, MasterCard, American Express or Discover). Log on your campus account, on the home page, click "Student”, “Pay My Bill". Select the term, click "Submit". You will see the amount due. Click the “Click to Pay by Credit Card" button, and then follow the instructions. Once you complete the payment process, a receipt will be sent to you.
Reason for hold: Unreturned items due back to the Physical Education department.
- Contact Physical Education Department to return the item or dispute the hold.
- Email the Casheirs Office to pay the fee and have your hold released.
Reason for hold: Unreturned items due back to the Learning Resource Center.
- Contact Learning Resource Center to return the item or dispute the hold.
- Email the Casheirs Office to pay the fee and have your hold released.
Collection Hold - SBCC works with First Financial Resources. Your debt has been passed on to a collection agency if you have a collection hold.
Students must request a payment confirmation email be sent to cashiers@sbcc.edu for a release of your student account hold. Confirmations are received within 2-3 business days.
First Financial Resources, Inc. * 495 Old Connecticut Path, Suite 220 Framingham MA 01701-4567 Call Toll Free: 800-747-2302 Fax: 508-647-1557 www.ffrcollects.com*Note the First Financial Resources hyperlink is a Third Party vendor website; accessing the site will take you away from this page.
Parking Citations are issued when an individual has parked without the proper permitting or in an illegitimate parking space.
Unpaid parking citations may result in an administrative hold being placed on a student’s record. The Department of Motor Vehicles (DMV) will also be notified of all unpaid citations. For more information about Parking Citations, contact the Campus Safety Department. Resolve the hold by paying the balance in full as follows:
1. Pay for your citation:
- Pay in person at the Cashiers Office. Be prepared to provide your student ID (K#).
- Online at paymycite.com/sbcc - Note the PayMyCite hyperlink is a Third Party vendor website; accessing the site
will take you away from this page.
- Pay by Phone Toll Free: 866-450-2527
2. Contact the Campus Safety Department at parking@sbcc.edu with your K# after you have paid your citation in full in order to have your hold
released. Please consider it could take up to 24 hours to process the payment.
Students who are requesting accommodations on the basis of disability, including an alternate format of these petitions and forms, should make an appointment with a DSPS (Disability Services and Programs for Students) Specialist in the Student Services Building, Room 160 or call 805-730-4164 or email dsps@sbcc.edu.