Frequently Asked Questions
The error code message might mean:
1) While entering the credit card number, dashes or spaces were entered. Make sure
you enter just the number of the credit card.
2) Make sure you enter the correct expiration date and the correct CVV number.
3) Make sure the credit card holder's name is changed according to the credit card.
4) You might have a limit on your card. If the amount is too high, you need to call
your bank.
5) Our website only takes Visa, Mastercard, American Express and Discover.
6) Your credit card company is blocking the transaction. If it is the first time you use a credit card on our website you might need to contact the credit card company and
let them know that the transaction is legitimate.
7) If you are using a foreign address at the billing information section, it might
block the transaction. If possible, use your local address in the United States.
Additional Suggestions:
1) Use a different browser
2) Use a different device
3) Use a different card
You should submit the Online Tech Support Form at sbcc.edu/support/contact/ or call Tech Support at 805-897-3549
You should submit the Online Tech Support Form at sbcc.edu/support/contact/ or call Tech Support at 805-897-3549
If you forgot your username or password, please click on "Find my username/password" at the campus portal link here. It will ask you to fill in the following information: Last name, first name, birthday, last 4 digits of your SSN. If you have a secret question set up, you will be required to answer the secret question. If you do not have a secret question set up, it will prompt you to set one up. Once you have completed these steps, you will be given username and password. Please note the username and password are both case sensitive.
You should still be able to access your campus account. If your account is disabled, you can click on “Re-enable account” at the link here. If you are unable to access your account, please contact Student Tech Support and request to have your campus account enabled or call Student Tech Support phone #: 805-897-3549.
We know the https:// and padlock is not visible, but we are definitely using SSL (Secure Sockets Layer, which encrypts the traffic and which is signified by https://), and your transaction is encrypted and secure. The reason that the https:// prefix and the padlock is not visible is because the portal is wrapping an HTML frame around these web pages, and the browser only shows the characteristics of this outer frame. We are working as quickly as possible on a way to do this so that the padlock will be visible in the near future.
If you still have questions please contact our Tech Support at 805-897-3549.
You are encouraged to pay your fees at time of registration. Payment must be received within seven (7) days of registration or you may be dropped for non-payment.
Students will not be dropped for non-payment after instruction has begun. As the student, you are responsible for dropping classes by the stated deadlines. If you register in a class and later change your mind, it is your responsibility to drop the classes.
Once you have been awarded and accepted Financial Aid for the semester, you may have
what is called memo/authorized aid
If you decide to wait for your Financial Aid to pay your balance so you can pay the remainder, please make sure you check your campus email every other day to verify you don't get any notices from Financial Aid or our automatic drop for non-payment system. If you receive a notice stating that you will be dropped for non-payment, you will need to pay for your classes in full to secure your spot. Please contact cashiers@sbcc.edu for any questions regarding memo/authorized aid.
Checks should be made payable to SBCC. Write your Student ID number on the face of your check. DO NOT MAIL CASH! There will be a $30 service charge on all returned checks. Mail your check to:
Santa Barbara City CollegeATTN: Cashier's Office
721 Cliff Drive
Santa Barbara CA 93109